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PBX Manager

The multi-tenant cloud PBX. Every customer's calls, routed the way they choose.

Users, groups, IVR menus, office hours, numbers, voicemail and recordings, run per tenant from one console. You own the switch; each customer's administrator runs their own corner of it.

Who it is for

Providers who want every customer on a switch they own, with each customer's administrator managing their own users and routing.

Office hours decide where every call goes, with a fallback for each
IVR menus with text-to-speech greetings
Every recording and voicemail in one library

What PBX Manager does.

Users and extensions

Users with extensions and outside numbers
Apps and desk phones per user
Per-user call recording and missed-call alerts
Per-user features switched on by plan, such as call forwarding, find me / follow me, hot desking and fax

Groups

Groups with their own extensions and numbers
Members weighted, so calls are shared the way you choose
A caller ID prefix, so users know which group a call came through

IVR menus

Greetings from the audio library, an upload, or text-to-speech
Keypress options that route to a user, a group or an AI agent
Skills attached to each option, so the right person answers

Office hours

Open 24 hours, or custom hours for each day
Lunch closure and holidays
Separate routing for open, closed, after hours, lunch and holidays
A main route and a fallback for every state

Numbers and devices

Numbers assigned to each customer, each with its own routing
Mobile phones added as call destinations

Calls, recordings and voicemail

Call logs: all, incoming, outgoing, missed, internal and voicemail, searchable by date
Call recording for the whole company, or per user
An audio library holding IVR audio, call recordings with a summary, and voicemails
Hold music uploaded by each customer

Where an inbound call goes.

Every part of this path is set by your customer's administrator.

1
The number answers
Each number has its own routing.
2
Office hours decide
Open, closed, after hours, lunch or holiday, each with a fallback.
3
The IVR menu offers choices
The caller presses a key for the team they need.
4
A group, a person or an AI agent answers
Calls are shared across a group's members, or handed to an AI agent.
5
Voicemail if nobody answers
Kept in the library, beside the call's record.

Who controls what.

You, the provider

Your customers, their plans and their user counts
The numbers each customer receives
Which per-user features each plan includes
Each customer's web address

Your customer's admin

Users, extensions, apps and desk phones
Groups, IVR menus and office hours
Call recording and hold music
Webhooks and app connections

Their users

Their own calls and voicemail
Their call history
Language and dark mode

Works with

Every module shares one core, one identity and one app, so each one adds to the others.

Softphone

The apps and desk phones your customers' users call from.

Contact center

Queues for customers who run support, sales or service teams.

AI voice agents

An IVR option can hand a call to an AI agent.

Reporting & ACP

PBX reports on call volume, IVR use, numbers, extensions, trunks and voicemail.

Your other systems

Call events go to any web address your customer sets: ringing, connected and ended for inbound and outbound calls, transfers and IVR choices, with the caller's details in the link, so a CRM can open the right record. Ready connections in the NCS app store include Zendesk, Google Calendar, Datadog, Grafana, Kibana, Splunk, Power BI, Tableau, Zabbix and Jenkins.

Getting started with PBX Manager

PBX Manager usually goes live with or just after the softphone, because the apps need somewhere to route their calls.

We set it up in a fixed order: call settings, then users and their phones, then office hours, and the IVR menus last, with every keypress tested before a customer hears it.

How adoption works →